Refund policy

Topnotch K9 — Refund & Return Policy

At Topnotch K9, we pride ourselves on providing high-quality canine equipment and accessories to support dogs and handlers across Australia. Please review our refund and return terms below prior to placing your order.

1. Consumer Guarantees & Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Reporting Faults or Damages

If you receive an item that is defective, damaged in transit, or incorrect, please inspect your order upon delivery and contact us immediately at info@topnotchk9.com.au. To assist us in resolving the issue promptly, please include:

  • Your order number.

  • Proof of purchase (order confirmation, invoice, or receipt).

  • Photos or videos showing the details of the defect or damage.

Where an item is confirmed to have a major fault or failure under the ACL, Topnotch K9 will cover or reimburse reasonable return shipping costs.

2. Change of Mind Returns

Please choose carefully when placing your order. In accordance with Australian Consumer Law, Topnotch K9 does not accept returns, exchanges, or issue refunds for change of mind, change in personal circumstances, or where an item is no longer required once an order has been placed or delivered.

3. Order-In & Special Order Items

"Order-In" items—including non-stocked products, custom items, or gear specifically sourced/ordered from our suppliers on your behalf—are strictly non-refundable, non-returnable, and cannot be cancelled once the order has been processed with the supplier.

Due to the specialized nature and costs associated with ordering non-stock items, these purchases are final unless the product itself is faulty or fails to meet consumer law guarantees.

4. Authorised Return Process

(For products approved for return under ACL warranty assessment)

If a return has been pre-authorised by Topnotch K9:

  1. All returns must be approved via email before being posted back to us. Items sent back to us without prior authorization will not be accepted.

  2. Please ship approved returns to our dedicated receiving address:

Topnotch K9

Parcel Locker 10268 68515

37-39 Vesper Drive

Narre Warren VIC 3805, Australia

  1. Once received and inspected, we will notify you of the outcome. Approved refunds will be processed automatically back to your original payment method within 5–10 business days. (Note: Processing times may vary depending on your financial institution.)

5. Contact Us

If you have any questions regarding gear specifications prior to ordering, or need assistance with a product under ACL guarantees, please reach out to our team:

  • Email: info@topnotchk9.com.au

  • Postal Address: Topnotch K9, Parcel Locker 10268 68515, 37-39 Vesper Drive, Narre Warren VIC 3805, Australia